ANNOUNCER:
Welcome to ViiVConnect.
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ViiVConnect Guides
Welcome to ViiVConnect
ANNOUNCER:
We’ve got a lot to offer—for providers and for people who have been prescribed ViiV Healthcare medications.
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PROVIDERS
PATIENTS
ANNOUNCER:
Stick around and get to know ViiVConnect, from financial savings programs, like the ViiVConnect savings programs, ViiVConnect Savings Card, and Patient Assistance Program, to access and reimbursement support.
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FINANCIAL SAVINGS PROGRAMS
ViiVCONNECT SAVINGS PROGRAMS
ViiVCONNECT SAVINGS CARD
PATIENT ASSISTANCE PROGRAM
ACCESS AND REIMBURSEMENT SUPPORT
ANNOUNCER:
We know that different practices have different needs, so we’ve designed our services to be flexible. You can rely on ViiVConnect when you want assistance and manage things on your own when you don’t.
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FLEXIBILITY
AVAILABLE ViiVCONNECT SERVICES INCLUDE:
• Benefits verification
• Prior authorization (PA), claim denials, and appeals support
• Tailored case management*
• Patient appointment reminders*
• Specialty pharmacy support*
• Annual benefits re-verification
*These services are specific to ViiV Healthcare injectable medications.
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ViiVCONNECT FOR PATIENTS
ANNOUNCER:
Helping people afford their prescribed ViiV Healthcare medications is one of our most important goals. That’s why we offer several different financial savings programs.
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PATIENTS
ViiVCONNECT SAVINGS PROGRAMS
ViiVCONNECT SAVINGS CARD
For oral medications
ViiVCONNECT SAVINGS PROGRAMS
For injectable medications
Subject to eligibility, program Terms & Conditions. ViiVConnect programs do not constitute health insurance.
ANNOUNCER:
For people with insurance, the ViiVConnect Savings Card or the ViiVConnect savings programs can help them pay as little as zero dollars in co-pays each time they refill their prescription or receive their injectable medication.
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PAY AS LITTLE AS $0 IN CO-PAYS
REFILL THEIR PRESCRIPTION
RECEIVE THEIR INJECTABLE MEDICATION
ANNOUNCER:
And as part of our commitment to flexibility, we offer several different ways to enroll in any of the ViiVConnect savings programs.
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SAVINGS PROGRAM ENROLLMENT
OPTION 1
ENROLL IN ViiVCONNECT
ANNOUNCER:
When you enroll a patient in ViiVConnect, we will check which programs they are eligible for and ask if they want to enroll.
Or, they can sign up for a savings program directly online without enrolling in ViiVConnect by visiting:
MyViiVCard.com for oral medications, CABENUVACoPayProgram.com, or APRETUDECoPayProgram.com.
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OPTION 2
ENROLL DIRECTLY
• MyViiVCard.com FOR ORAL MEDICATIONS
• CABENUVACoPayProgram.com FOR INJECTABLE MEDICATIONS
• APRETUDECoPayProgram.com FOR INJECTABLE MEDICATIONS
ANNOUNCER:
For people receiving one of our injectable medications who are enrolled in one of the savings programs, providers can submit claims directly to the program online.
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ViiVClaims.com
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PATIENT ASSISTANCE PROGRAM
ViiVConnect enrollment is required for access to the Patient Assistance Program.
ANNOUNCER:
For people without insurance, ViiVConnect offers the Patient Assistance Program, which provides ViiV Healthcare medications to eligible patients at no cost.
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VIIV HEALTHCARE MEDICATIONS TO ELIGIBLE PATIENTS AT NO COST
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ViiVCONNECT FOR PROVIDERS
ANNOUNCER:
ViiVConnect offers services to help providers with access and reimbursement for prescribed ViiV Healthcare medications.
One of these important services is Benefits Verification. When someone enrolls in ViiVConnect, we can contact their insurance company directly to confirm their benefits.
This way, they and their provider have a good understanding of what their coverage is and what their costs will be.
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ACCESS & REIMBURSEMENT
BENEFITS VERIFICATION
SUMMARY OF BENEFITS
COVERAGE
COSTS
ANNOUNCER:
We can also provide information to help providers obtain prior authorizations and manage claims denials and appeals, as well as offering guidance on billing and coding for claims.
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PRIOR AUTHORIZATION
PRIOR AUTHORIZATION CHECKLIST
CLAIMS DENIALS & APPEALS SUPPORT
BILLING & CODING REFERENCE
ViiVConnect cannot submit information or paperwork to the insurance company on behalf of your office.
ANNOUNCER:
For practices administering our injectable medications, we can help with information about how to acquire them from a specialty pharmacy or via Buy and Bill and can answer questions about reimbursement.
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SPECIALTY PHARMACY
BUY & BILL
REIMBURSEMENT GUIDE
ANNOUNCER:
We like to think that the most important part of ViiVConnect is our people. When you’ve got questions, they’ve got answers.
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ViiVCONNECT PEOPLE
PROVIDERS
PATIENTS
ACCESS COORDINATOR
1-844-588-3288 TOLL-FREE
MONDAY-FRIDAY, 8AM-11PM (ET)
ANNOUNCER:
Whether you’re a provider or someone taking a prescribed ViiV Healthcare medication, if you have questions about access and coverage or financial assistance from ViiVConnect, you can call the toll-free number and get one-on-one support from a dedicated Access Coordinator.
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FIELD REIMBURSEMENT MANAGER
ViiVConnect FRM
PAYER COVERAGE
BILLING AND CODING
CLAIM SUBMISSION
PATIENT-SPECIFIC QUESTIONS
ViiVCONNECT PROGRAMS
ANNOUNCER:
If you’re a provider, you can also get help from your regional Field Reimbursement Manager or FRM. FRMs are ViiV Healthcare employees who work alongside ViiVConnect. They are exclusively available to providers and administrative staff and can help educate them about payer coverage, billing and coding, and claims submission. FRMs can also help with questions about a specific patient’s coverage and offer advice about ViiVConnect programs that may be available for them.
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Enrolling in ViiVConnect
ViiVConnect.com
ENROLLMENT FORM
BY FAX
1-844-208-7676
BY MAIL
ViiVConnect Enrollment
PO Box 220100
Charlotte, NC 28222-0100
ANNOUNCER:
To get started with ViiVConnect, visit ViiVConnect.com and download an enrollment form, or get a printed enrollment form from a ViiV Healthcare representative.
Once the form has been completed and signed by the provider and their patient, it can be faxed or mailed to ViiVConnect.
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ViiVCONNECT PROVIDER PORTAL
ViiVConnectPortal.com
ANNOUNCER:
Providers can also enroll patients directly from the ViiVConnect Provider Portal.
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ViiVConnect
ANNOUNCER:
If there’s one thing we’d like you to remember about ViiVConnect, it’s that we are here to help. All of our services are designed to help people get started and stay on the right medication for them. Enroll today to start putting ViiVConnect to work for you!
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Visit ViiVConnect.com
Trademarks are owned by or licensed to the ViiV Healthcare group of companies.
©2022 ViiV Healthcare or licensor. HVUVID210002 May 2022 Produced in USA.